Policies

By scheduling an appointment at Sloco, you agree to abide by the following policies. Your honesty, consideration & respect are greatly appreciated by our entire team and our other guests.

Wellness Check
We ask that all guests self-check for illness before coming in for your appointment. We are of course concerned with any sort of contagious illness, but we ask that you pay close attention to symptoms of COVID-19. The health of our team and our guests is our priority. Please review our COVID Prevention Plan before coming in.

Arrive Prepared
To make sure that you get the most out of your reservation, please arrive prepared! This means completing necessarily digital intake forms and reviewing special instructions for your specific service. Due to COVID, we as that you arrive just 1-2 minutes before the start of your reservation ready to go! We regret that late arrivals will not receive an extension of the scheduled service times and may need to be rescheduled to not inconvenience other guests. In this case, a $20 fee would be applied for missing your reservation.

Appointment Cancellations
A credit card is required to hold your reservation. As a courtesy, please allow at least 24 hours notice to cancel or reschedule appointments. No shows and cancellations with less than 24 hours notice will be charged a fee of $20 per service.

Shop With Confidence
If you’re not pleased with a product that you purchased at Sloco, give us a call so we can make sure that you’re using it properly to ensure that you get the most out of it. If you still don’t like it, you may bring back the unused portion of the product within 14 days of purchase for in-store credit.

Fill Us In
We have a detailed intake form that you will be required to fill out before your service. Everything is on the intake form for a good reason. Some information is required by law while other information is needed for your safety and to allow us to better serve you. We appreciate that you take the time to fill us in. Please do so BEFORE arriving for your reservation. If you have any updates to your health, please request a link to update your form.

No Funny Business
All our services are non-sexual in nature. We are trained professionals and we like to be treated that way. If any suggestive remarks or advances are made, the visit will be terminated immediately and the guest will be billed for twice the amount owed.

Sorry, No Bitcoins!
Cash and local check are preferred when it comes to paying for services a la carte. Local checks should be made out to Sloco. Sloco also accepts all major credit cards and most medical benefits cards (FLEX & HSA). We do not accept SpaFinder.

Grateful for Gratuity
Gratuity is always appreciated for hands on services, but never required! A gratuity of 15-20% based on the full value of a hands on service is recommended if you had a fabulous experience. You can always show your appreciation with online reviews and word of mouth referrals too!

The Gift of Awesomeness
Gift certificates (which are available for purchase in person and online) may be redeemed for products and services at Sloco. Certificates are transferable but cannot be replaced if lost or stolen. If transferring a gift certificate to another person, we ask that you let us know. Gift cards cannot be returned for any reason. Promotional gift vouchers are subject to expiration. Each certificate must have a code that is valid for redemption.

The Perks of Membership
Joining our community through our Wellness Lifestyle Membership is full of perks. We don’t believe in locking our members in with contracts, however it is important that we’re all on the same page. If membership is of interest to you, we ask that you review the complete membership terms.

Sloco Perks Program
Let the wellness rewards begin! Sloco is getting ready to launch a perk program designed to reward our guests with healthy habits! Stay tuned for details on how to earn and redeem points. Once you earn them, don’t hold out too long! Points expire 12 months after accumulation.